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Privacy Policy

Privacy Policy

 

We’d like to assure you that we are committed to protecting the privacy of all our users. We willensure that the information you provide us with is kept private andconfidential, and we will only use it to provide the services you request.

INFORMATION YOU VOLUNTARILY PROVIDE

When you complete a booking, sign up to our newsletter, consult with our service team, send us an email, or communicate with us in any way, you are voluntarily giving us information that we collect. That information may include either your name, physical address, email address, IP address, phone number, credit card information, as well as details including gender, location, purchase history, and other demographic information. By giving us this information, you consent to this information being collected, used, disclosed, transferred or stored by the hotel or our third-party providers as described in this privacy policy. In the interest of your privacy, we only collect, use and retain information reasonably required for our legitimate business interests, such as processing bookings and queries or providing you with marketing materials.

INFORMATION WE AUTOMATICALLY COLLECT

When you browse thewebsite or make a purchase, we may automatically collect information about yourvisit by using cookies. This information may include your device type, browser,IP address, how you came to the website or how you interacted with the website.This information may be used to monitor or improve website performance ordeliver targeted advertising. Information from the cookie alone generally willnot identify you personally and we will not use this information in connectionwith any personally identifiable information you have provided. You may read moreabout the specific cookies we use on this website here (link to cookie policy)

 

INFORMATION WE SHARE WITH THIRD PARTY PROVIDERS

Wemay share your personally identifiable information with service providersincluding

Paymentprocessors for secure credit card payment transaction.

Hostingservices.

Emailservice providers to send you emails pertaining to your booking. Such providersmay send emails of a marketing nature if you have agreed to receive suchnewsletters.

 

Advertisingpartners who may use email address, cookies and other tracking technologies,such as pixels and web beacons, to gather information about your activities onour website and other sites to provide you with targeted advertising based onyour browsing activities and interests.

Our businesspartners, suppliers, and sub-contractors, for the performance of any contractwe enter with them. We may also share your data with analytics and searchengine providers that assist us in the improvement of our website.

Legal authorities whenwe believe in good faith that we are lawfully authorised or required to do soor when necessary to do so to protect the rights and safety of Knockranny HouseHotel, employees and users from fraudulent, abusive, inappropriate or unlawfuluse of our services.

In connection with,or during negotiations of, any merger, sale of company assets, financing oracquisition, or in any other situation where personally identifiableinformation may be disclosed or transferred as one of the business assets ofKnockranny House Hotel.

Information that isaggregated or anonymised that does not directly identify you.

HOW WE PROTECT YOUR INFORMATION

We take reasonableand appropriate measures to protect Personal Information from loss, misuse andunauthorized access, disclosure, alteration and destruction, considering therisks involved in the processing and the nature of the personal information.Our website is scanned on a regular basis for security holes and knownvulnerabilities to make your visit to our site as safe as possible. We useregular Malware Scanning. We implement a variety of security measures when auser makes a booking, enters, submits, or accesses their information tomaintain the safety of your personal information.

Your personalinformation is contained behind secured networks and is only accessible by alimited number of persons who have special access rights to such systems, andare required to keep the information confidential. In addition, allsensitive/credit card information you supply is encrypted via Secure SocketLayer (SSL) technology. All transactions are processed through a gatewayprovider and are not stored or processed on our servers. If a security breachcauses an unauthorized intrusion into our system that materially affects you,then Knockranny House Hotel will notify you as soon as possible and laterreport the action we took in response.

ACCESS TO PERSONALLY IDENTIFIABLE INFORMATION

If your personallyidentifiable information changes or you wish your information to be removedfrom our records, you may update or delete it by emailing info@khh.ie. We willgive you access to your personally identifiable information that we hold within30 days of a request to access. You may send a request to info@khh.ie. If youwish to stop receiving email newsletters, click on the unsubscribe link on anyof the newsletters. We will retain your information for as long as required todeliver your service, agreement or resolve any issues. Please note that wecannot always delete records of all historical data. For example, we arerequired to retain certain records for financial reporting and compliancereasons. Should you be staying with us as part of a group booking for an eventor wedding in house, Knockranny House Hotel reserves the right to share yourinformation with the event or wedding organiser. Should you not wish for yourinformation to be disclosed, we advise that you make a personal accommodationbooking separate to the group accommodation booking for the event or wedding.

THIRD PARTY WEBSITES

Any information,communications, or materials you submit to us via a social media platform is done at your own risk without any expectation of privacy. We cannot control the actions of other users of these platforms or the actions of the platforms themselves. Your interactions with those features and platforms are governed by the privacy policies of the companies that provide them. Our website includes links to other websites, whose privacy practices may be different from ours. If you submit personally identifiable information to any of those sites, your information is governed by their privacy policies. We encourage you to carefully read the privacy policy of any website you visit.

 

CHANGES TO PRIVACY POLICY

We may make changes to this privacy policy, which come into effect upon updating this page. We recommend reviewing this privacy policy, so you are aware of any changes that affect what you are consenting to by interacting with the website, submitting a query, making a booking or otherwise interacting with Knockranny House Hotel.


YOUR RIGHTS

As an individual, under EU law you have certain rights to apply to us to provide information or make amendments to how we process data relating to you. These rights apply in certain circumstances which are set out below:

1. The right to access data relating to you ('access right'). Please see our subject access request form.

2. The right to rectify / correct data relating to you ('right to rectification'). Please see our data rectification form.

3. The right to object to our processing of data relating to you ('right to object'). Please see our objection to processing form.

4. The right to restrict the processing of data relating to you ('right to restriction'). Please see our restriction request form.

5. The right to erase / delete data relating to you ('right to erasure'). Please see our erasure request form.

6. The right to 'port' certain data relating to you from one organisation to another ('right to data portability'). Please see our portability request form.

The address for the purposes of GDPR is : GDPR Data Controller, Knockranny House Hotel, Castlebar Road, Westport, Mayo, F28 X340

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