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COVID-19 Policy

COVID-19 Policy

To all our guests, 

 

Whilst there have been manychanges over the past few months, here at Knockranny, some things never change.Our goal to provide our guests with long lasting memories of their time spentwith us is always to the forefront.

 

In our preparations to welcomeyou back to us, or on the occasion of your first visit, we have incorporatedall the guideline issued by the Irish Hotel Federation, Failte Ireland, HSE,HSA and FSAI to ensure your peace of mind during your stay. Specifically wehave set up a committee to oversee the implementation of all measures adoptedand are actively incorporating these into our procedures. We have always had avery extensive set of protocols around hygiene and food safety and any newprocedures will serve to strengthen an already effective regime. In addition,we are proud to have been awarded the Failte Ireland Safety CharterCertificate.

 

In order toensure a smooth transition for all, we would kindly request that all our guestsfollow the government guidelines current at the time of your visit andcooperate with us in the observation of social distancing and protocolsrelating to personal hygiene. We would also request that any of our guestsshowing symptoms of COVID-19 would reschedule your visit to Knockranny in orderto protect all concerned. 


All ourstaff will be fully trained prior to returning to work in the relevant aspectsof dealing with prevention of the spread of COVID-19. Following a review of theguidelines, our procedures and our physical space we will be using screens insome areas and staff will use PPE where required. Upon arrival we request thatonly one person per room approaches the desk to check-in. It may be arequirement for all guests to have their temperature checked at the check-instage as a precaution and we would ask that guests understand the reasoningbehind this and comply if requested to do so. Where possible please use cardpayments and bills can be emailed rather than printed if requested. Porteragewill be available but only on request. 

 

In order toreduce the amount of contact in the rooms, our accommodation team will serviceyour room every second day on stays of 3 nights or more. 


Breakfast will be served in La Fougère as before however, all guests mustreserve a sitting time the day prior to breakfast. Our cold buffet will bemanned by our Restaurant team and guests will not have direct access. Hotbreakfast will be served from the kitchen and we would ask that guests bepatient as we adapt to the new service. Spa Salveo’s pool, will be availablefrom 7.30am to 8pm daily for all our residents 18 years and over with adedicated kids swim time from 9am-1pm. Our therapists eagerly await to welcomeyou so they can enhance your stay with our range of relaxing treatments. 

 

Our talentedchefs have added some new items to our popular menu in the Brehon Bar and willcontinue to produce classic dishes in La Fougère. We are particularly lookingforward to using as much locally sourced food as possible and have added newvegetarian recipes, some of which are personal favourites of our Head Chef,Seamus Commons. Room service will unfortunately be curtailed, however, we havespace for all in our Bar & Restaurant, all guests must make a priorreservation to dine in both La Fougère or the Brehon Bar. 

 

We have been very active duringour closure, using the time to complete work around the hotel. As well ascarrying out general maintenance, we have repainted all of our bedrooms,introduced new two-bedroom suites, installed a new outdoor seating area for youto enjoy the views and maintained our grounds in readiness for yourvisit. 

 

 

Overseas Guests

We would like to advise ourguests travelling from overseas that we will be following the current governmentguidelines on international travel.

 

From July 19th thefollowing rules apply to everyone above the age of 12:

 

-         Passenger arriving from inside the EU/EEA and Great Britain

o  EU digitalcertificate holders can travel without a PCR test or the need to quarantine. ifyou do not hold a digital certificate, you will be asked to provide thefollowing prior to arrival.

§  proof of vaccination

§  proof of recovery from COVID-19in the past 6 months

§  proof of negative RT-PCR testtaken within 72 hours of arrival

o   If you cannot provide proof ofone of the above, we will require proof of when you entered the country(airline, ferry ticket) and details of your 14 days quarantine (bill of hotelwhere you completed your hotel quarantine) prior to arrival. 

 

-         Passenger arriving from outside the EU/EEA and Great Britain

o   If you arrive from a countrywhere an emergency brake has not been applied and have a valid proof ofvaccination, no travel-related testing or quarantine will be necessary.

If you do not have a valid proofof vaccination, we will be requesting a proof of completion of mandatoryquarantine for 14 days at a designated hotel facility. We will require proof ofwhen you entered the country (airline, ferry ticket) and details of your 14days quarantine (bill of hotel where you completed your hotel quarantine) priorto arrival. 

 

o   If you arrive from a countrywhere an emergency brake has been applied, we will be requesting a proof ofcompletion of mandatory quarantine for 14 days at a designated hotel facility.We will require proof of when you entered the country (airline, ferry ticket)and details of your 14 days quarantine (bill of hotel where you completed yourhotel quarantine) prior to arrival. 

 

The informationabove is correct at the time of writing, we advise to check the current guidelinesin your country and Ireland at the time of travel

 

Unfortunately, Knockranny HouseHotel does not provide hotel quarantine facilities. 

We hope you will support ourdecision to protect our staff and customers during Covid-19.

 

We look forward to welcoming you.

 

Kind regards, 

 

Adrian & GeraldineNoonan 

 


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