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COVID-19 Policy

COVID-19 Policy

To all our guests, 

 

Whilst there have been many changes over the past few months, here at Knockranny, some things never change. Our goal to provide our guests with long lasting memories of their time spent with us is always to the forefront.

 

In our preparations to welcome you back to us, or on the occasion of your first visit, we have incorporated all the guideline issued by the Irish Hotel Federation, Failte Ireland, HSE,HSA and FSAI to ensure your peace of mind during your stay. Specifically we have set up a committee to oversee the implementation of all measures adopted and are actively incorporating these into our procedures. We have always had a very extensive set of protocols around hygiene and food safety and any new procedures will serve to strengthen an already effective regime. In addition we are proud to have been awarded the Failte Ireland Safety Charter Certificate.

 

In order to ensure a smooth transition for all, we would kindly request that all our guests follow the government guidelines current at the time of your visit and cooperate with us in the observation of social distancing and protocols relating to personal hygiene. We would also request that any of our guests showing symptoms of COVID-19 would reschedule your visit to Knockranny in order to protect all concerned. 


All our staff will be fully trained prior to returning to work in the relevant aspects of dealing with prevention of the spread of COVID-19. Following a review of the guidelines, our procedures and our physical space we will be using screens in some areas and staff will use PPE where required. Upon arrival we request that only one person per room approaches the desk to check-in. It may be a requirement for all guests to have their temperature checked at the check-in stage as a precaution and we would ask that guests understand the reasoning behind this and comply if requested to do so. Where possible please use card payments and bills can be emailed rather than printed if requested. Porterage will be available but only on request. 

 

In order to reduce the amount of contact in the rooms, our accommodation team will service your room every second day on stays of 3 nights or more. 


Breakfast will be served in La Fougère as before however, all guests must reserve a sitting time the day prior to breakfast. Our cold buffet will be manned by our Restaurant team and guests will have limited direct access. Hot breakfast will be served from the kitchen and we would ask that guests be patient as we adapt to the new service. Spa Salveo’s pool, will be available from 7.30am to 8pm daily for all our residents 18 years and over with a dedicated kids swim time on Saturdays, Sundays and school holidays from 9am-1pm. Our therapists eagerly await to welcome you so they can enhance your stay with our range of relaxing treatments. 

 

Our talented chefs have added some new items to our popular menu in the Brehon Bar and will continue to produce classic dishes in La Fougère. We are particularly looking forward to using as much locally sourced food as possible and have added new vegetarian recipes, some of which are personal favourites of our Head Chef, Seamus Commons. Room service will unfortunately be curtailed, however, we have space for all in our Bar & Restaurant, all guests must make a prior reservation to dine in both La Fougère or the Brehon Bar. 

 

We have been very active during our closure, using the time to complete work around the hotel. As well as carrying out general maintenance, we have repainted all of our bedrooms, introduced new two-bedroom suites, installed a new outdoor seating area for you to enjoy the views and maintained our grounds in readiness for your visit. 

 

 

Overseas Guests

We would like to advise our guests travelling from overseas that we will be following the current government guidelines on international travel.

 

From July 19th the following rules apply to everyone above the age of 12:

 

-         Passenger arriving from inside the EU/EEA and Great Britain

o  EU digital certificate holders can travel without a PCR test or the need to quarantine. if you do not hold a digital certificate, you will be asked to provide the following prior to arrival.

§  proof of vaccination

§  proof of recovery from COVID-19in the past 6 months

§  proof of negative RT-PCR test taken within 72 hours of arrival

o   If you cannot provide proof of one of the above, we will require proof of when you entered the country(airline, ferry ticket) and details of your 14 days quarantine (bill of hotel where you completed your hotel quarantine) prior to arrival. 

 

-         Passenger arriving from outside the EU/EEA and Great Britain

o   If you arrive from a country where an emergency brake has not been applied and have a valid proof of vaccination, no travel-related testing or quarantine will be necessary.

If you do not have a valid proof of vaccination, we will be requesting a proof of completion of mandatory quarantine for 14 days at a designated hotel facility. We will require proof of when you entered the country (airline, ferry ticket) and details of your 14days quarantine (bill of hotel where you completed your hotel quarantine) prior to arrival. 

o   If you arrive from a country where an emergency brake has been applied, we will be requesting a proof of completion of mandatory quarantine for 14 days at a designated hotel facility. We will require proof of when you entered the country (airline, ferry ticket)and details of your 14 days quarantine (bill of hotel where you completed your hotel quarantine) prior to arrival. 

 

The information above is correct at the time of writing, we advise to check the current guidelines in your country and Ireland at the time of travelUnfortunately, Knockranny House Hotel does not provide hotel quarantine facilities. We hope you will support our decision to protect our staff and customers during Covid-19.

 

We look forward to welcoming you.

 

Kind regards, 

 

Adrian & Geraldine Noonan 

 


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